Helpful info
Shipping & Returns
Everything you need to know about delivery times, order tracking, returns and refunds at Toy Wonderlab. We keep it simple, clear and family-friendly.
Shipping policy
We aim to get every Toy Wonderlab order packed carefully and on its way as quickly as possible.
Where do you ship?
We currently ship across the UK. If you are ordering from outside the UK, please contact us before placing your order and we will let you know if delivery is available.
How long does dispatch take?
Most in-stock orders are dispatched within 1โ2 business days. During busy periods, launches or holidays, dispatch may take a little longer, but we will always do our best to keep you updated.
How long does delivery take?
Standard delivery usually arrives within 2โ5 business days after dispatch. Delivery times can vary depending on your location and the courier service.
Will I get tracking details?
Yes. If your order is sent with a tracked service, we will email your tracking details once your parcel has been dispatched.
How much is shipping?
Shipping costs are shown at checkout before you complete your order. Any free shipping offers or delivery promotions will also be clearly displayed there.
What if my parcel arrives damaged?
Please contact us within 48 hours of delivery if your parcel arrives damaged. Include your order number and photos of the packaging and item so we can help as quickly as possible.
Returns policy
If something is not quite right, we want to make the returns process as straightforward as possible.
Can I return an item?
Yes. You can request a return for most unused items in their original condition and packaging within 14 days of delivery.
How do I start a return?
Please contact us with your order number, the item you would like to return and the reason for the return. We will reply with the next steps.
Are any items non-returnable?
For hygiene and safety reasons, some items may not be eligible for return if they have been opened, used or are not in resalable condition. Personalised or special-order items may also be excluded.
Who pays for return shipping?
Unless an item is faulty, damaged or sent in error, return postage is usually the responsibility of the customer.
When will I receive my refund?
Once your return is received and checked, approved refunds are usually processed back to your original payment method within 5โ10 business days.
What if I received the wrong item?
If we made a mistake with your order, please get in touch right away and we will work quickly to make it right.
Ready to find a great gift?
Explore magnetic building sets, marble runs and STEM-inspired toys designed to spark curiosity through play.
Need help before you order? Visit our FAQ or contact page and weโll be happy to help.
